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support solutions
Affinitive offer a comprehensive range of Support and Maintenance solutions to ensure your IT infrastructure operates smoothly in order to deliver value to your business. Our portfolio of solutions deliver peace of mind for you to ensure that your business IT is being taken care and so you can get on with developing your business and forget about the hassles that IT support can sometimes create.

Support Levels
Ensuring your network is operating reliably is absolutely essential for all business’ operating in today’s fast paced world. Affinitive provide comprehensive support solutions to ensure you get the best return on your IT investment. The various levels of support are as follows:

Pay As You Go
Bronze Support
Silver Support
Gold Support
Platinum Support

Contact us to find out how Affinitive can support your business.

Scheduled Maintenance
To ensure your network is operating smoothly and reliably Affinitive will perform scheduled maintenance. This can be performed either remotely or onsite, depending on your requirements.
The regularity of scheduled maintenance can range from weekly up to every 6 months. This service is arranged as part of one of our monthly support offerings. Scheduled Maintenance can provide extremely cost effective for ensuring maximum network reliability.

Helpdesk Services
If you take out a support contract with Affinitive you will also benefit from Helpdesk services such as telephone support and support by email. We are even developing a new web-based call logging system which will provide you with the ability to measure our speed of response and also the ability to track the progress of your call.

Remote Support
We have invested heavily in various remote support solutions. From the standard remote desktop tools included within Windows through to our own Remote Support Tool, Affinitive remote support solutions are ideal for providing rapid and cost effective support to your business, without the need for a consultant to visit your offices.

Advanced Monitoring Tools
We have invested in some very advanced monitoring solutions which continually probe and monitor your infrastructure. Our tools will alert us at the mere suggestion that a piece of equipment may be due to fail at some point soon. The results of the probe are graphically presented on to our Dashboard system which we can even provide you with access to so that you can see for yourself that we are doing our job and that your server is running as it should be.